SPS call handling services are geared towards the management of in-bound queries for a range of public and private sector organisations. Our dedicated team deal with Out-of-Hours Call Handling, Emergency Response, Helpdesk Services, Help Line Services, Advice Lines, Anti-Social Behaviour, Lone-Working, Virtual reception services and much more.

Our client list is wide and varied, and includes some of the UK’s largest property and asset managers, the NHS, local authorities, and housing associations large & small throughout the UK.

We handle thousands of calls a month for some clients, and less than a dozen for others. Our flexibility means each call receives the same care and attention, regardless of the size of client.

Our state of the art call handling facilities, combined with our highly skilled and flexible workforce are able to deliver an unrivaled level of service quality to you and your customers. Whatever your call handling requirements, our premium quality service integrates seamlessly into your business. Not only is outsourcing your calls to SPS a cost effective solution for you, we consistently deliver the best customer experience possible.


  • Out-of-hours call handling
  • Major incident alert handling
  • Medical emergency call handling
  • Anti-social behaviour call handling
  • Advice Lines and Care Lines
  • Lone-worker monitoring and alarm calls
  • Repair coordination and appointment setting for assisted living/vulnerable tenants
  • Helpdesk services