Call Handler, Glasgow

Call Handler, Glasgow

Night shift, Back shift and Day shift Alarm Receiving Centre Operative, Glasgow

What you need to know….

If you are passionate about servicing the customer requirements to a very high standard, interested in property, facilities, organisation and building relationships over the phone with customers, then SPS needs to hear from you.

About Us

SPS are leaders in the provision of property services. We deliver high quality products, services to over 300 customers around the UK. We deal with Councils, Local Authorities, FM companies, Landlords, Banks and Estate Agents and give them security, environmental services, doors, access control, and helpdesk services, 24/7.

For 25 years, the teams in Glasgow, London, Leicester and Warrington receive instructions from their dedicated property services coordinator based in the Response Centre in Glasgow.

Due to expansion, we are looking for Night Shift, back shift and Day Shift teams to work in our National Response Centre, handling inbound and outbound calls from customers around the UK.

The Position

You will be responsible for taking and processing calls from customers and deploying engineers to perform a repair or deliver a service. All jobs are handled and managed by one person through to completion. The objective is to completely satisfy our customers’ requirements and achieve KPI’s and SLA’s.

You and Your Role

  • Working closely with the Operations teams throughout the UK
  • Confirming their job instructions are complete.
  • Reacting to an emergency situation and responding to the engineers needs
  • Follow up all jobs to ensure that they are complete
  • Manage spreadsheets, update databases
  • Monitor alarms and respond accordingly
  • Monitoring CCTV, and reacting to incidents

Hours

  • Full- time and part-time positions available.
  • 12 hour shifts as well as early morning short shifts are available.
  • Working on a rota basis.
  • Evening (start time 4.45pm) and weekend positions available
Expertise
  • Customer service experience is paramount
  • Experience in reading spreadsheets and working through databases
  • Liaison with contractors, trades and customers.

Benefits

  • Attractive holiday entitlement package
  • City Centre location
  • Excellent working conditions
  • Full and detailed training
  • No sales targets

Please forward your CV by clicking the ‘Apply’ button. SPS is an equal opportunities employer