For some, the concept of outsourcing is simply a way to alleviate the stress and pressure of managing all areas of your business, while for others it is essential in ensuring the smooth running of operations.
At SPS, we’re proud to provide dedicated repairs and helpdesk services to support other organisations. This is just one example of the work that we do as our experiences spans across a large range of businesses, in various sectors.
There are many advantages to outsourcing; you will save on both cost and time, in terms of recruiting new employees to cater to a large number of calls, out with 9-5 working hours. The efficiency of your business will also improve, as you return to focusing on your main operations and services. Outsourcing to SPS also increases your offering to both prospective and existing customers.
In our commitment to providing such a service to both your business and your respective clients, we offer round-the-clock support. This extends from call handling, to managing and co-ordinating reactive repairs, to ASB, giving advice or appointment setting. All or one of these might be of interest to your business, but we will give you a personalised service.
The Perfect Example
Recently, we spoke about our partnership with North Yorkshire County Council, providing 24/7 call-handling services to their Safe Places scheme. We look after the safety of individuals, and also manage enquiries and co-ordinate any requests about their properties, as they come up.
In outsourcing this work to SPS, our 24/7 response team is able to communicate with your clients, tenants and residents, providing solutions to problems, and co-ordinating essential services as required. Not only do we develop and evolve with you, trust is developed at every level, and that relationship builds so that you continue to use us for your dedicated services.
We understand that for some, asking another company to work on your behalf is a big decision, one, which takes much time and consideration but it is important to consider if and how outsourcing can enhance and improve on your offerings.
While you may have the ability and technical expertise to cater for your clients during the working day, in outsourcing and using SPS 24/7 call-handling services, your dedication to your customers’ wants and needs, is only further enhanced.
SPS products and services are available on a range purchase options, so why not contact us to discuss how we can help you improve your business, on 08457 62 65 42, firstname.lastname@example.org, or via our Contact Us page on the menu bar. We look forward to hearing from you.