At SPS we know from our long experience of working with Social Housing Landlords that there are particular pressures on this sector.
Chronic shortage of housing stock and soaring demand means there are now over 1.8 million households on Social Housing waiting lists. This is further complicated by the introduction of the ‘bedroom tax’ and changes to other social housing allocation policies
Together this all puts tremendous pressure on the existing stock, driving social landlords to keep occupancy rates as high as possible. Void property turnaround time is therefore crucial, and SPS provide a range of products and services to ensure vacant property can be put back into use as soon as possible.
SPS perform a range of services designed to make homes fit for re-let. We clear properties of general debris and detritus, fly-tipping, hazardous waste, pest infestations, and perform thorough needle sweeps. Our void property cleaning ranges from standard sparkle cleans to intensive deep cleaning and graffiti removal. Plus, SPS are fully certified licensed waste carriers, so we can take on many jobs that others can’t.
Of course, it’s important to protect the integrity of a property while it is vacant and waiting to be re-let. Usually the most cost effective solution for social housing is SPS steel security. SPS steel window screens use patented technologies to increase security and tamper resistance, and minimise damage to the property. Our screens don’t even damage the glazing. SPS maximum security steel doors can be fitted without removal of existing doors, and our keyless steel doors protect while enabling easy access to authorised workmen. While some of our larger social housing clients prefer our steel products on a supply only basis, many of our smaller clients prefer the flexibility of our full install service.
When a more discrete approach to security is needed, our Social Housing customers call on the use of the trusted Multi-Purpose Alarm (MPA). The MPA is a rugged and easily fitted temporary alarm system, which offers discrete protection against a full range of threats from people, the elements, and neglect. Backed up by our 24/7 Alarm Receiving Centre (ARC), we respond immediately to any activation to keep your property safe.
We handle thousands of calls a month for some clients, and less than a dozen for others. Our flexibility means each call receives the same care and attention, regardless of the size of client.
Our state of the art call handling facilities, combined with our highly skilled and flexible workforce are able to deliver an unrivalled level of service quality to you and your customers. Whatever your call handling requirements, our premium quality service integrates seamlessly into your business. Not only is outsourcing your calls to SPS a cost effective solution for you, we consistently deliver the best customer experience possible.
We have highly skilled operatives, providing:
- Out-of-hours call handling
- Major incident alert handling
- Medical emergency call handling
- Anti-social behaviour call handling
- Lone-worker monitoring and alarm calls
- Repair coordination and appointment setting for assisted living/vulnerable tenants
- Helpdesk services
Safe, secure, and stylish communal areas can make all the difference to the quality of life of residents. SPS communal doors are the ideal solution to improving shared occupancy buildings.
Our engineers survey each property, to ensure that the design, manufacture, and installation of every SPS communal door meets our customers’ exacting requirements and fits perfectly. SPS doors are compatible with all entry systems, and are available in PAS 23/24 accredited configuration.
Don’t take our word for it…
Housing Management, 12th July 2017
“Hi Shirley I would like to say a massive thank you to your employee, John and your out of hours team, who helped me out last night with a very angry and distressed tenant I was dealing with out of hours on Tuesday 11th July 2017.
The resident, who was vulnerable, had snapped her key in her front door lock and therefore was unable to stay at her property. Within 10 minutes of speaking to John, he had arranged for a locksmith to attend the property and change the lock.
Since the introduction of SPS Doorguard on the contract, he has gone above and beyond to ensure that he helps us in any way he can. I would just like to say what a credit he is to SPS and an absolute pleasure to do business with. Please can you pass on my sincere gratitude to John and his team.”
xxx Housing, 18th May 2017
“Hi SPS, Thank you for the update.
As an addition to this I would just like to say how pleased we are with the service we have received to date, from all the staff at SPS. The feedback from the cctv has been brilliant and enables us to keep a constant eye on the building
I look forward to working with you more in the future.”
xxx Homes, 3rd April 2017
“Hi SPS (Brian)
Thank you for your speedy response to our request to fit security shuttering to the ground floor doors and windows at this property.”