Call Handler/Administrator, Glasgow (Early Mornings)

What you need to know….

If you are passionate about servicing the customer requirements to a very high standard, interested in helping people and finding solutions to property or facilities problems, and enjoys the buzz of a busy helpdesk environment, then SPS needs to hear from you.

About Us

SPS are leaders in the provision of property services.  We deliver high quality products, services to over 500 customers around the UK.  We work with Councils, Local Authorities, FM companies, Landlords, and Estate Agents and give them helpdesk services, 24/7.

Our large call center based in Glasgow, handles thousands of calls, on behalf of others.  We listen, support, help and keep customers happy 24/7.

Our website www.spsdoorguard.com describes all the services we self deliver to customers around the UK.

Our people services website www.specialistpeoplesolutions.com  describes our range of contact center  services  delivered from our contact center in Glasgow

We are one company and deliver many services to customers throughout the UK.

The Opportunity

We have grown significantly and are looking for an administrator to help in the early mornings with calls and preparing management reports.

The Position

After detailed training, you will be responsible for checking certain accounts and then issuing morning reports, taking and processing repairs calls and chasing replies to engineer deployment overnight

You and Your Role

  • Working closely with the Call Centre Operations Manager
  • Client Daily Reports- Use of Excel, Word, and PDF
  • Call Handling Daily Task- various tasks that requires to be action on a daily or weekly basis
  • Reacting to an emergency and responding to the callers needs
  • Follow up all jobs to ensure that they are complete
  • Working with spreadsheets, updating Call records

Hours

  • Monday to Friday starting 7am to 3:00pm
  • This is NOT a zero hours contract

Expertise

  • Previous administration positions
  • Helpdesk experience is beneficial

Benefits

  • Attractive holiday entitlement package
  • City Centre location
  • Excellent working conditions
  • Full and detailed training
  • No sales targets 

Please forward your CV by applying to jobs@spsdoorguard.com

SPS is an equal opportunities employer