Trainee Team Leader, Glasgow

What you need to know

If you are passionate about working with people, managing teams, delivering world-beating customer service each day, then SPS needs to hear from you.

About Us

SPS are leaders in the provision of property  and people services throughout the UK.  We deliver high quality products and services to over 450 customers around the UK.  We work with Councils, Local Authorities, FM companies, Landlords, Banks and Estate Agents and provide  them with call centre services, security & environmental services, doors, access control, and helpdesk services, 24/7.

For over 35 years, we have grown and evolved and met the changing needs of our customers.  SPS has great ability to develop people, create new products and services and meet our customers’ requirements 365 days a year 24/7.

We are looking to develop people starting on that management ladder and advertising for a Trainee Team Leader in our Contact Centre in Glasgow.

You will receive structured training and a plan that takes all your best skills and enhances them.  Also in that training plan is time to learn new skills about the management people, processes and situations of a  reactive nature.  You will be supported at all times by our Operations and Customer Services Manager as well as our Managing Director – because we care about you and what you can deliver for our customers

 

You and Your Role

You will be responsible for managing teams, meeting customer SLA’s responding to customer enquiries as well as some administration.

Managing the performance of the team will be very important.  We are looking for empathetic supportive people capable of getting the best out of the team and delivering excellent customer service.

We will show you how to work efficiently in order to meet the department goals, so that you can apply all your team leader skills to delivering top performance every day of the week.

You will be working to different client’s specifications and updating systems and notes as you go.

The types of calls include repairs calls, contractor deployment, supported living calls, emergency calls and handling major incident events.

 

The Position

This is a highly rewarding role, working with motivated teams, which is supported by a enthusiastic, forward thinking Managers.

 

Hours of work: To Be discussed

 

You and Your Role

Your day-to-day activities include:

  • Coaching
  • Training
  • Dealing with client feedbacks
  • Handling calls
  • Providing feedback through regular 1-2-1 sessions
  • Daily management of spreadsheets and databases
  • Customer and client liaison

The ideal candidate should have:

  • Experience of managing people
  • Experience in the delivery of training and feedback
  • The ability to communicate at all levels.
  • Excellent communication skills: verbal and written
  • Examples of working with high profile customers is advantageous
  • Delivery of service to KPI’s

 Benefits:

  • Attractive holiday entitlement package
  • City Centre location
  • Excellent working conditions
  • Full and detailed training

This position is ideal for you if you are looking to develop your career within an ambitious and growing organisation.   Previous experience of developing teams and delivering successful campaigns will be of significant advantage.

Please forward your CV by clicking the ‘Apply’ button.

SPS is an equal opportunities employer