Yes, in 2020 this word has been thrown around a lot – but for many people, the idea of spending long periods of time alone is not such an unfamiliar concept.

Earlier this week we were delighted to praise our team and specifically our Call Handler Nikkie, whose efforts directly helped a vulnerable woman living in isolation. Life-saving acts like these reminds us why our services are so important.

We have years of experience working with vulnerable people and specifically those living alone.


So why is our call handling service so important and what reasons have people had to make use of it?

  • Medical conditions that may cause seizures or fits
  • Falling or passing out while alone
  • Not being able to access their medication easily
  • Those shielding require assistance with basic tasks
  • Break-ins/theft/attacks
  • Panic attacks/anxiety and depression
  • Taking unwell while alone
  • Loneliness
  • Men in Circle[1]Out of hours services mean your residents are always cared for
    • Out-with your office hours, your calls are redirected to our team
    • We assess the situation and take the necessary next steps
    • Emergency services can be contacted if the situation calls for it
    • Our loneliness helplines allow us to make welfare calls on behalf of others
  • We can operate a 24/7 service throughout the year, from anywhere in the country
    • Seasonal holidays, bank holidays and days when your office is simply shut can be covered by our team
    • We work for housing associations across the country and will contact the relevant emergency services in that area if needed
  • Contacting responders is our responsibility
    • If your resident has family members that need to be notified of a situation, we will contact them
  • Your residents wellbeing is at the heart of what we do
    • We are there each step of the process ensuring that your resident is cared for by the appropriate services
    • We conduct a follow up if necessary
  • You will be fully briefed on any incidents or situations necessary
    • We will report back to with the relevant information and make you aware of any important information we received on your behalf

Most of all…

We ensure there is never a window of opportunity for calls to go unanswered. Our efforts mean those in isolation always have a line of support and we’ve improved wellbeing by lowering stress and offering our help wherever necessary. In the most important of cases, we have saved lives and for this we are incredibly proud of the team. Not only do we handle calls, we also monitor elderly residents and can detect when someone, for example, has had a fall and needs assistance.

See here for more of team’s quick thinking responses –

Loneliness and vulnerability are topics which come up a lot around the festive season but have also been more prominent topics this year given the circumstances. We hope that in offering our call-handling services we are bringing not only a level of support but a feeling of presence. It is often hard for vulnerable people to receive the care and assistance they require, and they often feel completely alone. Our aim is to lessen this feeling, by helping people feel connected, with the wellbeing of each caller being our priority.


Leave a Reply