Thought about outsourcing your repairs help desk but not sure what to do next?
SPS can help – we have:
- Over 70 people to take your calls
- More than 32 years of experience in managing helpdesk services on behalf of others
- Call handlers who will greet your caller in your business name
Our outsourced help desk services allow you to operate a customer service element to your business 24/7, without the need to hire OOH staff. Our team is trained to answer your customers’ queries as efficiently as you would yourself.
There are significant savings to be made in outsourcing your help desk.
2 salaries for a small helpdesk is replaced by 70+ call handlers taking calls day and night at the fraction of the price, ensuring your customer service is always unbeatable.
Outsourcing allows you to avoid the hassle of the recruitment process to find one ideal candidate and pass the responsibility of delivering responses to a large team of experienced call handlers.
Specialist People Solutions is our division dedicated to delivering call handling solutions to help those who need it most.
This division specialises in delivery of services that will help support and grow your business. As an outsourcer we take the hassle of processes, managing complex connectivity issues and cross channel communications away from you.
Need a contractor?
Not only are you getting call handlers that are trained in how to accurately diagnose a fault and decide upon which trade to call late in the evening or first thing in the morning to repair, but SPS also deploys engineers to sites throughout the UK. Regardless of the problem, we will ensure that an engineer is on site the same day – usually within 4 hours but often faster!
Contact us now to find out how we can help…