In our 24/7 society, businesses are now expected to be providing services round the clock to customers. The days of operating Monday to Friday, 9am to 5pm is nothing more than a distant memory for most organisations who now survive on providing a service to their clients when they need it, instead of when you can provide it.
Operating 24 hours a day is essential for most businesses these days, and in doing so you are working “out of hours” to fulfil the needs of your customers. For service based organisations, this can mean you will need to have some kind of interaction with your patrons no matter the time of day and our response centre can help you achieve exactly that.
Our response centre is truly 24/7 and is open 365 days a year to ensure you will always have someone on hand to handle calls when you are not available. After all, you do need to rest after a hard days work!
Whether it is scheduling appointments for work the next day, handling emergency calls, coping with overflow of demand or simply covering staff, our team will deliver a first class and professional service every time. We even answer calls in your company name so there is no confusion for customers.
No matter the size of your organisation, we can provide you with a solution to keep your business available to existing and potential customers round the clock. Each month we handle a variety of calls for a number of organisations, whether it be a thousand calls or a dozen, our flexible service is designed to fit seamlessly into your business.
Our agents will collect data on every call to provide you with a full detailed report the following morning, week or month, whatever suits you best. We do this to keep you informed every step of the way and deliver peace of mind when you are not there.
Having a point of contact for your clients round the clock can make an incredible difference in keeping your customers happy and more importantly, give them a way to use your services when they need it.
If you would like to see how we can arrange to handle calls for your business out of hours from our 24/7 response centre, give us a call on 08457 62 65 42 or email us at sales@spsdoorguard.com
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