For any business, whether you are dealing with customers or employees, the key to building a lasting and strong relationship is based on having great engagement with them. This is something that SPS champion everyday for our customers and we do this by providing them with 24/7 engagement via our response centre.
We believe that interaction between a business and a customer should always be positive and active. Having someone there to talk to 24/7 not only tells your customers that you are active but you will quickly start to feel the rewards in doing so.
For landlords, this means you can engage with tenants when it suits them, not only will you be able to address any problems when they occur, you will also benefit from having round the clock feedback. SPS will deliver a full detailed report each morning to you, informing you of what your tenants are saying.
This level of engagement will keep you informed and more importantly lead to happier tenants, giving them the right support puts them at the heart of any improvements being made, improving the community and relationship between landlord and tenant.
SPS are also experienced in giving this same level of engagement to employers to deal with employees. If you are in charge of a large number of employees, or those operating outside of office regularly, having the means to engage with them regularly will maintain a great level of communication.
Whether it is lone worker monitoring or a solution to reporting any problems on the job out of hours, the SPS response centre can provide a first-class level of engagement. Supporting your workforce and having better engagement with your staff is made simple with our response centre solution.
Partnering your business strategy to include SPS will improve your customer engagement and interaction. Having a great back and forth with your customers/employees will solidify your business and build your reputation. To discuss how SPS can help you today call us on 08457 62 65 42 or email us at sales@spsdoorguard.com
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