It is essential for every organisation to deliver the right services, and the highest possible quality of service. However, it is not always clear what these services should be; very often what an organisation thinks its customers want is not what they actually need. Likewise, we have come across many organisations that believe they are providing a good service when in fact their customers are saying something different.
In a highly connected age where everyone is a potential online publisher, it is essential that every organisation is providing what the customers needs, when the customer needs it, and to a level that meets, or exceeds, their expectations.
Do you know what you’re customers are saying about you?
Organisations need to be fully aware of the way they are perceived by their customers, only then can they fine tune the services they provide and address any issues that may exist. The very best organisations are those that are completely in touch with their customers and able to respond to changing demands.
SPS provide accurate customer surveys giving you the information that you need to make informed decisions about your products and services, and the way you deliver them. These could be straight forward customer satisfaction surveys immediately after a product or service has been delivered, or general customer satisfaction surveys about the ongoing service you provide. Alternatively, they could be tailored to find out which products or services your customers are looking for that you don’t currently provide, or which or your current services they are less likely to need in the future.
Whatever it is you want to find out from your customers, or your database, SPS can create bespoke surveys that will make you better informed about your business and how effective it is to your customers.
The knowledge that can be gained from existing customers is essential when planning what you deliver in the future, if you would like to find out more about how SPS can provide valuable data about your business, please call us on 08457 626542, we will be delighted to chat through your precise requirements.