SPS call handling services can help you cope out of hours or during busy periods.
Whether you require a 24/7, overflow, or out of hours service, we can deliver a reliable, seamless and multilingual service to help you whenever you need us.
We can help you cope with an influx of emergency calls to repair burst pipes, central heating, roofs, and flood damage for example. Especially useful when you have vulnerable customers who are often the hardest hit, and most in need of assistance.
The SPS call handling Response Centre operates 24/7, 365 days a year from state of the art facilities. As a result, we are able to offer an uninterrupted and responsive service whatever the circumstances.
We come highly recommended
The CEO of Muir Group Housing recently commended our call handling services:
“thank you for your commitment to working with the Muir Group to deliver service of the highest standards to our customers.”
Features of SPS OOH Call Handling
- Industry leading performance levels
- Fully interactive system
- Daily incident reporting direct to your inbox – categorised, detailed and informative
- All calls logged & recorded in real-time on our database, fully integrated with your systems
- Motivated and dedicated staff, committed to managing calls to the satisfaction of callers
- Seamless service – same number dialling, coordinated handovers and all calls answered as your organisation
Helpdesks for FM’s
Large FM companies run successful day time helpdesks, but out of hours they often struggle to find companies that can meet their high standards. At SPS we excel in managing FM helpdesks out of hours. We provide some of the largest FM companies in the UK with a FM help desk out of hours. We also handle the small, local, FM and Managing Agents FM help desks. No matter the size of business or operation, we will service your requirements, as if we were you!
Winter…leave that to us. There is no doubt the seasonal challenges, particularly Winter, places strain on some helpdesk services, but we are skilled at adding planning and ensuring we have the resources trained and ready to answer your calls. We have been delivering services like these for over 25 years… we know when the winter spikes will come, and we are ready for it… and so are our engineers attending to your properties.
With an ever increasing range and number of retail sites being managed out of hours , we have YOU covered. From Pret to Principles, and from HMRC to Hamleys, we have engineers ready to deal with your reactive repairs requirements.